1. What is sold
The only thing sold for real money is the in-game currency called Cores. Cores are spent exclusively on cosmetics: weapon and character skins, profile frames, emblems and kill effects.
Cosmetics do not affect damage, accuracy, speed or any other gameplay attribute.
2. When delivery happens
Cores are credited to your account as soon as the payment is confirmed. A cosmetic item counts as delivered the moment it appears in your inventory.
By making a purchase you agree to immediate delivery of digital content and confirm that the right of withdrawal does not apply once it has been delivered.
3. When a refund is possible
You were charged but no Cores were credited — refunded in full.
You were charged twice for one purchase — the duplicate is refunded.
A purchase was made from your account without your knowledge and you contacted us within 14 days — reviewed case by case; any delivered cosmetics are removed.
4. When a refund is not possible
An item was bought and delivered, but you changed your mind after confirming.
The Cores have been spent, in whole or in part.
The account is banned for a rule violation.
More than 14 days have passed since the payment.
5. How to request a refund
Send a ticket through the support form under the Payments category. Include the account email, the payment date and the last four digits of the card.
We reply within 5 business days. An approved refund is returned by the original payment method, within the payment provider’s timeframe.
The operating entity is named in the company details before public launch. Until then this document applies as the rules of a closed test.